Since dry fruits, spices, and seeds are consumable and perishable products, we generally do not accept returns once an order has been delivered.
Eligible Cases for Replacement or Refund
You may be eligible for a replacement or refund if:
- You received an incorrect product.
- The product was damaged during transit.
- The package was tampered with before delivery.
- Items were missing from your order.
- A verified quality issue exists with the product.
Reporting an Issue
Please notify our support team within 48 hours of delivery and share:
- Order Number
- Product photographs
- Packaging photographs
- Brief description of the issue
Refund Process
- Approved refunds will be processed within 5–7 business days to the original payment method.
- For Cash on Delivery orders, refunds may be processed via Bank Transfer or UPI.
Cancellation Policy
- Orders may be cancelled before dispatch.
- Once an order has been shipped, cancellation requests cannot be accepted.
Contact Information
Address:
#11, 4th Cross, 14th Main, Vasanth Nagar, Bengaluru – 560052
Call Us:
+91 8108066218
Email:
support@nuttmela.in
Business Hours:
Monday to Saturday – 9:00 AM to 6:00 PM IST
